How to reset the password of an IP camera.pdf

Light configurations of Dual-light Camera.pdf

How to get camera video stream through Multicast.pdf

How to upload audio files in IP Cameras.pdf

RTSP URL for IP Cameras.pdf

How to use secure connection in HTTPS mode.pdf

Troubleshooting_NVR or DVR Failure to Start.pdf

After upgrading the device using the Search Tool, the tool showed “Upgrade Failed”.

1. If you selected a firmware file that does not match the device model, the tool will immediately prompt an “Upgrade Failed” error. Please confirm you are using the correct firmware for the specific device model.

2. If the firmware file is correct, the device should automatically restart after the upgrade. However, if the device is configured with DHCP enabled or has a different default IP address, its IP address may change during the upgrade. When this happens, the Search Tool may show “Upgrade Failed” because the device is no longer at the expected IP. In this case, the upgrade may have actually succeeded. Try searching for the device again using the new IP address and attempt to log in.

The Search Tool displayed 'No Program'

This typically means that the firmware upgrade did not go through correctly or that the firmware selected is incompatible. Recheck the firmware file and try upgrading the device again using the correct version.

Search Tool Cannot Find the Device After Firmware Upgrade

1. First, directly connect the device to your computer using a network cable.

2. Check whether the device has reverted to its default IP address after the firmware upgrade.

3. Open the Search Tool and manually add the device by inputting the correct IP address.

4. Even if the software version shows "No Program," do not worry. Simply enter the correct username and password and repeat the firmware upgrade process.

The NVR/DVR cannot start, but beep sound is heard on power-on

This issue indicates that the firmware may have failed during upgrade, leaving the device in an unbootable state. Try the following:

1. Copy the correct firmware file into the root directory of a FAT32-formatted USB flash drive. Do not rename the file.

2. Insert the USB drive into the USB port on the rear panel of the NVR.

3. Power on the device. It should automatically detect the firmware and begin the upgrade process.

Additional Tips:

• Use a USB drive with a maximum capacity of 32GB.

• If the upgrade doesn’t initiate, try reformatting the USB drive or using a different one.

• Always use the rear USB port for better compatibility.

Why is the firmware version different when upgrading the NVR via USB Drive (Method 2)?

This happens if there are multiple firmware files on the USB drive. During the system reboot, the NVR may detect and apply a different firmware file unexpectedly, leading to an incorrect version being installed.

Solution: Always ensure that only one firmware file is present in the root directory of the USB drive before starting the upgrade.

Preparation: 

1. Download the correct firmware for your NVR/DVR.

2. Download the Tools software.

3. Ensure that the PC and the NVR/DVR are on the same network segment.

Procedures:

1. Open the Tools software and click Search settings.

2. Enter the device login password in the Password field. Then, click OK.

3. Click Search to discover.  If the entered password is correct, the camera status will appear as ‘Online’. If it says ‘Login failed’, you will not be able to procced with the update.

4. Click the Update button (the fourth button on the left panel).

5. Check the boxes for the devices you would like to update.

6. Click Choose File to locate and select the appropriate firmware file.

7. Check the Reset box if required, then click Update.

8. After the firmware has been uploaded to the device, the upgrade will proceed. Do not close the tool until the update is completed.

9. Once the upgrade is successful, the Upgrade status will be ’Upgrade success’.

1. Log in to the NVR/DVR using a web browser and go to Settings > System > Maintenance and click FW Update.

2. Select the correct firmware update file and click Open.

3. Wait for the update to be completed. The device will automatically reboot once has update has been completed.

Important Note: The USB drive must be in FAT32 format. Place only one firmware file on the USB. Avoid storing multiple firmware versions to prevent upgrade conflicts.

Method 1: Automatic Upgrade

1.  Copy the firmware file to the root directory of a USB drive (do not rename the file).

2.  Power off the device.

3.  Insert the USB flash drive into the USB port of the NVR/DVR.

4.  Power the device back on.

Method 2: Manual Upgrade via UI

1.  Copy the firmware file to the root directory of the USB drive (do not rename the file).

2.  Insert the USB drive into the NVR/DVR.

3.  On the device UI, go to System > Maintenance > FW Update.

4.  Select the upgrade file and proceed.

5.  The system will reboot automatically after the upgrade is successful.

Without Password

• URL Format – rtsp://<device IP>:554/<channel ID>/<stream ID>

• Device IP: replace with the actual IP address of the device. Example: 192.168.0.121

• Channel ID: replace with the exact channel of the camera you would like to stream

• Stream ID: replace with 1, 2 or 3 for the camera Stream ID

• Example: rtsp://192.168.0.121:554/3/1

With Password

• URL Format – rtsp://username:password@<device IP>:554/<channel ID>/<stream ID>

• Username: replace with device username

• Password: replace with device password

• Device IP: replace with the actual IP address of the device. Example: 192.168.0.121

• Channel ID: replace with the exact channel of the camera you would like to stream

• Stream ID: replace with 1, 2 or 3 for the camera Stream ID

• Example: rtsp://admn:admin123@192.168.0.121:554/3/1

Notes:

• Port 554 is the default RTSP port number of the NVR/DVR. If you changed this port number in the device setting, you need to use the new RTSP port number in the RTSP URL.

• Make sure that you also have the username and password of the NVR/DVR as it is needed to access the devices via RTSP.

Solution: If the web interface is functioning but the UI interface shows no image, it could be due to a resolution mismatch. Change the NVR/DVR’s output resolution or try using a different monitor.

Follow the steps below to resolve this issue.

1. Make sure that the USB flash drive is formatted to FAT32.

2. Download the firmware file and copy the files to the flash drive. Make sure to copy the files to the root directory.

3. Turn off the NVR/DVR and insert the flash drive to the USB port at rear panel of the NVR/DVR.

4. Turn on the NVR/DVR and the update will run on its own. The device might reboot for several times while doing the update.

1. Run the device and go to the login interface. Click the ‘Forgot password’ option.

2. A QR code will be displayed. Send the value or a photo of this QR code to the technical support. You will receive a temporary password valid for the current day.

Introduction

In large-scale CMS projects, a distributed deployment architecture is often adopted to enhance performance, scalability, and reliability. By deploying services across multiple servers, the system can efficiently handle high traffic loads, AI processing, and real-time data streams.

Key Benefits of Distributed Deployment

1 Load Balancing for Video Streaming (MDU - Media Distribution Unit)

Challenge: High concurrent video streams may overload a single server, causing latency or service interruptions.

Solution: Deploy multiple MDUs to distribute video processing tasks. Bandwidth usage is balanced across servers. It also improves streaming stability and reduces single-point failures.

2 AI Processing Optimization (IAU - Intelligent Analysis Unit)

Challenge: High volumes of AI-based tasks (e.g., person/vehicle detection) require significant CPU/GPU resources.

Solution: Deploy multiple IAUs to share computational workloads. It enables parallel processing for real-time analytics and prevents server crashes during traffic spikes.

How to do

Here’s a structured technical documentation section for your CMS deployment architecture (Master + Extended Server with optional modular components):

The Master server generally implements full installation, including CMU, Database, IAU and MDU.

For extended server, you can deploy full services (like Master) or only install required components (e.g., MDU for video or IAU for AI).

Full installation

Install with the selected units only 

On the extended server, there is a management tool next to the computer's toolbar (lower right corner of the desktop) after installation. Below screenshot shows the blue icon.

Management Tool

Click on MDU (media distribution unit) and then “To configure” button.

Management Tool

Input the Master server’s IP and port. This can be a LAN IP for same local network deployment, or a WAN IP for cross-network access (requires firewall configuration). The port number is 10086 by default. You will need to forward port 10086 for master server if it’s not located in the same local network.

Login the CMS on master server, go to Server card.

Servers Card

You will find there is one more unit, MDU, which is just added.

Servers

When adding devices, you can manually assign them to a specific MDU or select "Auto" to enable the system's automatic load balancing.

Adding Devices

The deployment for IAU is the same.